Terry Kyle is the Co-Founder and CEO of WPX Hosting. WPX Hosting is arguably the world’s fastest WordPress hosting companies and Terry shares how he took the pain points that he experienced as a customer of other hosting companies and turned it into the strengths of WPX Hosting.
In today’s audio masterclass, Terry covers the importance of having a fast response time for your customers, why WPX Hosting has a “fixed for you policy”, and how WPX Hosting address the resistance its customers experience when it comes to changing hosting companies.
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1. Response time matters when it comes to providing a better customer service experience. The faster you get back to your customers, the faster you can help them solve their problems.
2. Customers want their problems to be solved, they don’t want to be told how it can be solved.
3. To acquire new customers, it is important to identify what is causing resistance and to address that issue directly.